The mission of the Texas General Land Office (GLO) is to improve the lives of every Texan by preserving our state’s history, restoring and operating the Alamo, maximizing the revenue from our state lands to help fund Texas public education, safeguarding our coast, supporting communities impacted by disasters, and providing essential services to Veterans.
Customer Service Principles
To carry out this mission, the GLO is committed to serving our diverse constituency and all Texans in a way that aligns with our customer service principles.
- Treating our customers with courtesy and respect.
- Being professional, fair, and ethical.
- Performing duties with honesty and integrity.
- Ensuring timely and responsive service.
- Providing clear and understandable information in a variety of formats.
- Sharing public information in accordance with applicable laws and protecting private information.
- Striving for continuous improvement in all our services.
Informal Customer Inquiries, Concerns, and Complaints
Informal inquiries, concerns, and complaints should be directed to the appropriate department or program to receive an answer or resolution in a timely manner. The GLO customer service representative, division director, or program manager will respond to each submission and work with the customer to ensure inquiries are answered and concerns and complaints are resolved.
You may use the GLO Agency Directory to contact the appropriate program or department. If you do not know the program or department, simply contact the GLO customer service representative.
Formal Customer Complaints
Pursuant to the requirements of the Texas Government Code, Chapter 2114, and as part of our Compact with Texans, GLO has established the following procedures for responding to formal complaints from the public regarding customer service provided by agency staff.
The formal complaint process is for issues that could not be resolved informally or need a formal investigation. The agency aims to respond to formal complaints within 7 business days and resolve them within 30 calendar days. Complex issues may take longer, but we strive to resolve all matters to our customers' satisfaction.
To submit a formal complaint, please complete the Formal Complaint Form below or contact the GLO Customer Service Representative directly by email, mail or phone.
GLO Customer Service Representative
P.O. Box 12873, Room 935
Austin, Texas 78711-2873
(512) 463-5146
(800) 998-4456
customerservice@glo.texas.gov
Report fraud, waste, and abuse
If you would like to report fraud, waste, or abuse involving state resources, you may contact the State Auditor's Office at 1-800-892-8348 or by visiting the website of the State Auditor’s Office.
Complaints can be submitted anonymously by calling 1-888-GLO-FWOA (1-888-456-3962) or by emailing reportfraud@glo.texas.gov.
If you would like to submit a public information request to GLO as outlined under the Public Information Act, you can do so here: Public Information Requests
Customer Experience Survey
The Texas General Land Office is committed to continually improving the services provided to our customers. One way the agency measures customer service experience is through surveys. Ratings of all programs, services, and activities will be reviewed to ensure that we are providing quality services.
To assist us, we encourage you to complete a short survey after interactions with our agency.
Contact Us
For more questions about our Compact With Texans, browse our contacts directory.
AGENCY DIRECTORY